Check out Frequently Asked Questions below. If you still need help please get in touch.
Orders
I've just placed my order for a bespoke portrait or illustration, what happens next?
I'll be in touch within 48 hours (normally much sooner), but I do sometimes end up in spam/junk folders so please check in there if you don't see me in your inbox!
If you have reference photos of houses, buildings or pets, you can send these to me at inkandabode@gmail.com
How long will my commission take?
Current commission fulfilment time is 4 to 6 weeks depending on the type of portrait. It is often quicker than this though.
When I receive your order confirmation I will confirm fulfilment time. If your portrait is a gift for someone, and you have a specific date in mind, please let me know as I will always try to accommodate this if possible.
What is the difference between the custom portraits and the request a print option?
When you order a custom portrait, you get the original artwork. When you request a print instead, I keep the original artwork and you get a fine art reproduction print instead. This option is not available for residential house portraits - but is available for wedding venues, buildings and animals.
Reference Photos
Houses, Wedding Venues and Fave Places: What reference photos do I need to send you?
Houses - I need a high res image from the angle/view you would like be draw your house. If there are any specific details that are particularly important to you, such as stained glass windows, a close up photo can be useful. If you live locally to Cheam, (within 3 miles), I may be able to come and take the reference photos myself. Photos taken with your phone are absolutely fine.
Buildings - I can quite often find reference images online or from google street view, but if you have a specific image you would like me to use, feel free to send this across.
Pets: What reference photos do I need to send you?
I cannot stress this enough...the more detail I can see, the better your portrait. I understand this can be hard when it's a memorial portrait - but I can work from several old photographs.
Photos taken on your phone are fine - but they must be taken close up to your pet. Zoomed/cropped photos lack the detail.
Good lighting is also super important in seeing detail in eyes and fur. Outside light will always be better than inside lighting which makes fur look flat.
An ideal reference photo for pets would be taken outside (or facing a window if it's an inside pet), close up, and at eye level with the animal rather than from above.
You can check out a more detailed guide here:
Can I cancel my order and get a refund?
I’m sorry, after 48 hours orders can not be cancelled. No refunds are offered if work has already started on your commission. Please do get in touch asap if there’s a problem once you’ve placed your order.
General
How will you deliver my portrait?
I send everything via the tracked Royal Mail options - unless you live within 3 miles of Cheam, in which case I’ll hand deliver it for free!
How can I contact you?
Feel free to drop me a message at inkandabode.com - I’ll reply within 48 hours (often much sooner!)
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